Most frequent questions and answers — from how built-to-order works to delivery, deposits and caring for your piece.
We work closely with several Canadian manufacturers of quality solid wood home furnishings, ordering standardized items from their catalogs and having them built to your specifications. It’s easier than custom building and still allows a completely unique look.
Choose from wood (Eastern Rock Maple, Yellow Birch, Northern Red Oak, Alder, Knotty Pine and more — all farm grown and FSC certified in North America), stain, hardware, fabric and size. Also choose from decorative glass, lighting, leg styles and more.
Yes. Many of our builders will custom build items to your exact specifications. If we don’t have what you want as a standard built-to-order item, we can certainly have it built for you.
Of course. We offer complete lines of Canadian-made, built-to-order sofa sets in fabric or leather, and a full range of home decor — from wall art to tableware, vases and lamps.
We offer a professional home delivery service in Edmonton and surrounding areas, done by a contracted service that has been in the business for over 20 years. All items are blanket wrapped, fully assembled and placed in your desired location. We can also arrange long-distance delivery within Western Canada.
Each factory operates differently — delivery ranges from 3–4 weeks from our quickest builders to 6–8 weeks from others. All quoted delivery times are approximations, as many factors are beyond our control.
We require a minimum 20% deposit on all built-to-order and factory orders. See our policies for more details on deposits, returns and exchanges.
All items sold are covered by a 1-year Home Envy warranty. Many items have longer manufacturer warranties, which we pass on to you. We sell quality, well-built furniture and stand behind it.
Yes. We have sales staff who can come to your home to get an idea of spaces and sizes and make recommendations. We also have a network of talented interior decorators we’d be happy to refer you to.
Solid wood furniture is very low maintenance. Most pieces are lacquer finished and only require regular cleaning with a damp cloth. Never use a product containing silicone, and avoid direct sunlight, which may cause fading over time.
Maintain minimum humidity levels of 30% year round and use a moisturizing product like Howard’s Feed N Wax to avoid drying out and wood shrinking.
Absolutely not. Nearly all built-to-order items arrive fully assembled and ready to deliver, which adds durability and saves you a weekend. Some items ship to us requiring assembly — those are always assembled by our trained personnel before delivery or pick-up.
Looking for a price or additional details on a certain item? Got a specific question — or just want to tell us how awesome we are? Drop us a line and we’ll get back to you ASAP.
Prefer to talk? 780-449-1394
